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We're
continuing to expand your market reach. In the next few weeks
look for a completely updated web site and the inaugural edition
of inSights, your new client newsletter (some
of you will receive a preview shortly and be asked to comment).
Our management team is now complete and ready to
support you. Find out whom to contact
for specifics on how to "be as big as you want
to be."
In this month's affiliate perspective Michael
Bitter offers a well documented account of how
he used the Intervox Group network to gain market
leverage and expand his delivery capability.
- John Reynolds, Founder and Chief Executive
| Affiilite Perspective: How Intervox Group Helped Me Expand My Practice |
 |
 By
Michael Bitter
Working
as an independent consultant has its pros and cons.
On the pro side, I love the freedom to pick and choose
engagements that best fit my set of skills, and the
freedom to work with customers I enjoy. On the con
side, I often come across opportunities that are outside
of my area of expertise or that could be potential
opportunities for me if I were able to bring a few
missing pieces to the table.
In
the past, when faced with those situations, I have
had to walk away, refer to other consultants who had
the expertise required, or spend valuable time and
resources looking for someone with whom to partner.
None of these options were optimal...
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| Current Projects |
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| Here's
a representative sampling of projects currently underway
or recently completed. For an overview, click on the
heading ... (Ed. Note: In last month’s issue
the link to this project overview was incorrect. We
regret the error and apologize for any confusion).
Utility
turns to InterVox to ensure successful SAP project
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| Tips and Tools for Building Client Relationships |
|
 by
Don Mick, VP, Service Delivery
Is there a time when call center executives get to
relax and enjoy the benefits of effectively managing
a mission critical operation? In my experience, not
often. As much as we know that managing customer
relationships can provide strategic advantage to
organizations, most call center executives labor
under the burden of being viewed as a necessary
expense as they constantly try to meet rigorous
performance standards while containing or cutting
costs...
[full
article]
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| Meet Your Support Team |
|
| Many
of you have asked about how we're structured to help
you succeed. You can check out summary profiles and
contact information at meet
the team.
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| The Tool Exchange |
|
Personal
Password Manager
Do you ever feel like you are drowning in passwords,
nicknames, account numbers and other important but
confidential information? This month The Tool Exchange
offers a convenient tool for safe storage and management
of all your PC’s confidential data. Instead
of memorizing dozens of passwords, nicknames, numbers,
etc., you have to remember the only password - the
one giving you access to all your data. This free
PC
Data Security Tool gives you one-stop easy access
to all your confidential data and records, while keeping
them secure.
If
you have a favorite application or trick of the trade
that you'd like to share with the Affiliate community,
let us know at toolx@intervoxgroup.com
. The only requirement is that submissions be
in the public domain, and, naturally, we will let
your fellow Affiliates know whom to thank.
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| Share Your Expertise |
|
|
We welcome your contributions to help make iLink
a valuable resource for our fast growing community of
contact center professionals.
If you have original articles, case studies, white
papers or other interesting material you'd like to
share, please submit it to ilink@intervoxgroup.com
.
You are receiving this monthly newsletter because
you are either a valued Affiliate, have expressed
an interest in the program or are a colleague / partner
in the contact center community. Your Email address
has not been, and will not be, given to third parties.
To unsubscribe, please send an Email to unsubscribe@intervoxgroup.com.
© 2005 Intervox Group Inc.
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|
Be
as big as you want to be! |
| |
|
We
want you...
...if you're an independent consultant with solid
contact center expertise, a dedication to the highest
professional standards, a commitment to delivering
high client value and an interest in growing your
practice through a community of your peers, we invite
you to contact us. Please send your resume to Faye
van Boxtel.
Affiliate
benefits:
- Project opportunities
- Global market footprint
- Revenue options
- Comprehensive support for professional / practice
development
- Full-service delivery capability
- Opportunity to do more of what you do best
iCenter
Log
in
(registered Affiliates)
iCenter
Overview |
|
