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This
month marks the beginning of a coordinated market debut. In
the next couple of weeks we launch our new web site and publish
the inaugural issue of inSights, your new client
newsletter. Also, another white paper, on Customer Value
Optimization(tm) is now available. All of this--and more
yet to come--is focused on generating project opportunities
for you.
We also welcome three new affiliates to our
community. John Davey, Dot Fuller and
Brian Prows are all industry veterans, and
we're pleased to have them in our community.
Brian's article on using the telephone to generate
business is featured below.
Things are heating up! We look forward
to continuing to help you "be as big as you want to be."
- John Reynolds, Founder and President
| Affiilite Perspective |
 |
 Using
the Telephone as a Strategic Tool
to Obtain Quality Engagements
by Brian Prows, Intervox Affiliate & Telebusiness
Consultant
You’ve
probably read the research studies on the things people
fear most: death coming in at number five, preceded
by getting gored by a rhino (number four), chosen
as President of the US (three), etc. There’s
a continuing debate about number two, but everyone
agrees that giving a public speech is number one.
Well, I’d like to suggest that cold-calling
someone you don’t know on the telephone should
probably be number two...
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| Welcome to New Affiliates |
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| This
month we welcome the following new Affiliates to the
Intervox Group community. Learn more about them by clicking
on their name...
John
Davey, Speech Analytics product marketing lead
Dot
Fuller, Contact Center consultant
Brian Prows, Telebusiness consultant
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| New white paper: Customer Value Optimization(tm) |
|
| InterVox
Group Affiliates can now take advantage of a new white
paper which presents the value and fundamentals for
working with and through the customer contact center
to create true Customer Value Optimization(tm) (CVO).
CVO(tm) is a systematic methodology for a business to
determine its customers’ top priorities conclusively
and with precision at any given time, to more effectively
align its service objectives, and the structures to
deliver them. This new paper examines a streamlined,
practical and results-based approach that has its roots
in both statistical and financial theory and models,
drawing upon academic references with a business purpose.
You
can download the white paper from iCenter and use
it to support sales and business development efforts.
You'll find it in iCenter's Resource Center (under
Marketing & Sales / Collateral / General).
For
information on how you can leverage original white
papers and editorial content to build business through
InterVox Group marketing programs contact Lon Hendrickson,
Director of Marketing at lon.hendrickson@intervoxgroup.com
.
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| Conference Speaking Opportunities |
|
| One
of the many services InterVox Group Affiliates can take
advantage of is leveraging our efforts to pursue, present,
and promote speaking opportunities at industry conferences.
If you have a compelling topic and recent conference
presentation experience send us your information and
we can review adding your voice to the mix. Click below
for a list of call center and customer support industry
events we’re talking to.
|
| The Tool Exchange |
|
 PC
Data Recovery Tool
Most of us have had the decidedly unpleasant
experience of losing important data from our PCs. It
may have been due to a virus infection, or to files
becoming corrupted, or even due to emptying the
Windows wastebasket with an important file in it. If
you suffer a catastrophic mechanical disk failure
some of your data may still be recoverable, but that
is a job for the professionals. In most other cases
however, your data can be saved with a specialized
data recovery program. The PC
Data Recovery Tool can help you
recover lost or deleted files. The site also
features a selection of free security, data backup
and system management tools, so take a look at them
as well.
If
you have a favorite application or trick of the trade
that you'd like to share with the Affiliate community,
let us know at toolx@intervoxgroup.com
. The only requirement is that submissions be
in the public domain, and, naturally, we will let
your fellow Affiliates know whom to thank.
[more
tools...]
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| Share Your Expertise |
|
| We
welcome your contributions to help make iLink
a valuable resource for our fast growing community of
contact center professionals.
If you have original articles, case studies, white
papers or other interesting material you'd like to
share, please submit it to ilink@intervoxgroup.com
.
You are receiving this monthly newsletter because
you are either a valued Affiliate, have expressed an
interest in the program or are a colleague / partner in
the contact center community. Your Email address
has
not been, and will not be, given to third parties.
To unsubscribe, please send an Email to unsubscribe@intervoxgroup.com.
© 2005 Intervox Group Inc.
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|
Be
as big as you want to be! |
| |
We
want you...
...if you're an independent consultant with solid contact
center expertise, a dedication to the highest professional
standards, a commitment to delivering high client value
and an interest in growing your practice through a community
of your peers, we invite you to contact us. Please send
your resume to Faye
van Boxtel.
Affiliate
benefits:
- Project opportunities
- Global market footprint
- Revenue options
- Comprehensive support for professional / practice
development
- Full-service delivery capability
- Opportunity to do more of what you do best
iCenter
Log
in
(registered Affiliates)
iCenter
Overview |
|
