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Our
contact center clients know us as a full service management
consulting and services firm. As Affiliates and partners,
you know us as a platform for leveraging what you do best.
This month we hear from both an Affiiliate and a key member
of our core team about what it means to be part of our virtual
collaboration.
Rick Deblock, a veteran call center
consultant who likes
to "go deep," has done so in a variety of situations
over
the past twenty-odd years. He checks in from an
assignment in the
midwest to extoll the virtues of specialization.
And Elaine
Squitteri
shares with us how her experience and passions serve
her in her dual role as leader of our Customer
Value Optimization practice as well as our "chief
Affiliate
advocate." And we're very pleased to formally
announce the newest member of our executive team,
and COO, Bert Frydman.
We're delighted and truly fortunate to have
Rick, Elaine, and Bert in our corner, and I'm sure that
as
you get
involved with our community you'll understand why we
feel that way.
- John Reynolds, Founder and President
| Affiliate Perspective: Rick Deblock |
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"Narrow-focus or Specialization?"
by
Rick Deblock,
Affiliate, Intervox Group
I
tend to dig in and focus on the various tasks at hand
to complete projects when engaged - to the neglect of
that "wasting of time" element - selling the next job.
Some people would call that proclivity a fault - narrow-focused
- has "the ol' blinders on". I must admit, it has certainly
hampered my practice. NO KIDDING!
Other
people call it specialization. Now that sounds good,
doesn't it? Something that seems to work in the medical
field and even works outside that field if you're
in a large enough organization. But for a one man
shop, specialization is normally a route to sure death.
Within
InterVox, specialization is part of the model. A virtual
organization that is large enough to allow me to specialize
in doing the work while you specialize on selling
the job (you ARE out there trying to sell my next
project, aren't you?). You get to schmooze the client.
I get to stay up late at night working in Visio or
MS Project. Cool, huh? ... (more)
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| Recent Projects |
|
Here's a summary of the projects we're currently
working on (click on the item to see a fuller
description):
If you're a registered Affiliate you can view
current project openings in iCenter.
If you're not an affiliate and would like to be
considered for membership, please send your resume
to andrea.smith@inter
voxgroup.com.
|
| Meet Elaine: Chief Affiliiate Advocate |
|
by
Elaine Squitteri, Director Affiliate Relations and
CVO Practice Leader
John asked me to introduce myself in this month's
iLink and describe my role on the Executive team.
First, let me say that it's my pleasure to join the
InterVox Professional Community and be of service
to the Affiliate Network. This is an ingenious business
model with tremendous opportunity for clients to benefit
from leveraging our virtual, collaborative network
of experienced consultants.
However,
this is not the main reason why I joined InterVox
Group ...
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| The Tool Exchange |
|
Instant Messaging (IM) has become a common
and very useful tool for communicating with friends,
relatives and business associates. The immediate,
instantaneous nature of IM makes it ideal for holding
quick ad-hoc conversations or for quickly getting
an answer to a question without the need to make phone
calls or send e-mail messages. The major obstacle
to achieving a much wider acceptance and use of IM
for business is the fact that IM software is proprietary
and will only allow for communication among users
of a single vendor's tool.
This month's offering, Trillian, bridges the IM gap.
Trillian is a fully featured, stand-alone, client
that supports AIM, ICQ, MSN, Yahoo Messenger, and
IRC. It provides capabilities not possible with original
network clients, while supporting standard features
such as audio chat, file transfers, and group chats.
The basic version is free, and a "pro" version offers
enhanced features at a very reasonable price. Here
is the link: Universal
Instant Messenger.
We
have received excellent response from the Tool Exchange
and want to make it as useful as possible to you.
If you have a favorite application or trick of the
trade that you'd like to share with the Affiliate
community, let us know at toolx@intervoxgroup.com
. The only requirement is that submissions be
in the public domain, and, naturally, we will let
your fellow Affiliates know whom to thank.
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| Five Strategies for Better Business Development |
|
by
Lon Hendrickson, Marketing Director
You can boil down much of the thinking on how independent
consultants increase the success of their business development
efforts to just five things. For the sake of this newsletter
we're going to keep it simple, so let's drill down to
the key premises and get specific as to how they work
for you through InterVox. The five key strategies are:
1) Sharpen your focus, 2) Play to your strengths, 3)
Position yourself for success, 4) Create leverage, and
5) Do great work.
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| InterVox Group names Bert Frydman, Chief Operating Officer |
|
|
The
ability to harness the energy and the power of a growing
enterprise requires both skill and expertise. We are
pleased to have been able to add to our management team
someone who provided volumes of both. We are very pleased
to welcome Bert Frydman as our Chief Operating Office
and formally introduce him to our Affiliate network.
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| Share Your Expertise |
|
| We
welcome any contributions that would make iLink
a valuable resource for our fast growing community of
contact center professionals.
If you have original articles, case studies, white
papers or other interesting material you'd like to
share, please submit it to ilink@intervoxgroup.com
.
You are receiving this monthly newsletter because
you are either a valued Affiliate, have expressed
an interest in the program or are a colleague / partner
in the contact center community. Your Email address
has not been, and will not be, given to third parties.
To unsubscribe, please send an Email to unsubscribe@interv
oxgroup.com.
© 2005 Intervox Group Inc.
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|
Be
as big as you want to be! |
| |
|
We
want you...
...if you're an independent consultant with solid
contact center expertise, a dedication to the highest
professional standards, a commitment to delivering
high client value and an interest in growing your
practice through a community of your peers, we invite
you to contact us. Please send your resume and a short
bio to Andrea
Smith.
Affiliate
benefits:
- Project opportunities
- Global market footprint
- Many revenue options
- Comprehensive support for professional / practice
development
- Full-service delivery capability
- Opportunity to do more of what you do best
iCenter
Log
in
(registered Affiliates)
iCenter
Overview |
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