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Dear Andrea,
The question I get asked most by potential
affiliates is "What income earning
opportunities are available to me now?" Daniel
Cohn, an
Executive Advocate, offers
his experienced perspective on how the Intervox
Group model
helps independent consultants win with a
collaborative approach to delivering more value to
clients.
An industry veteran with lots of experience as both
a senior exec in a "Big Five"-type firm and an
independent consultant, Daniel
provides timely perspective on how our collaboration
can create bankable synergies for everyone.
The piece following uses an actual project to
illustrate the specifics of group process, role
specialization and fee distribution at work in a
typical Intervox Group project. And Don Mick's
interview with Executive Advocate Bill
Maikranz
highlights yet another means for leveraging the
Intervox Group network to earn income and grow your
practice.
Finally, this month, we're pleased (no, thrilled) to
welcome Faye van Boxtel to our team. Faye
will be leading our resourcing and staffing, a
highly critical function as we ramp for explosive
growth. We expect to keep Faye very
busy, and those of you who know her also know that
she'll hold her end up with both competence and humor.
- John Reynolds, Founder and Managing Partner
| Right Place, Right Time, Right Model |
 |
By
Daniel Cohn, Executive Advocate
I
joined Intervox Group because I felt it offered the
right model for these challenging business times.
I found the model addressed many of the challenges
I have found in my career. Here is my thinking. See
if you agree...
[full
story]
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| Strangers Making Money Together: A True Story |
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| The
most common question asked by prospective affiliates
is "How can my affiliation with Intervox Group earn
money for me now?" Perhaps the best way to illustrate
the ways in which we help you meet your immediate financial
needs is to describe a typical deal. This example is
a current opportunity, but it's very typical...
|
| New white paper available |
|
| InterVox
Group Affiliates can now take advantage of a new white
paper which presents a compelling case for employing
Activity-Based Costing (ABC) via our unique CATScan
engagement to dramatically improve contact center
financial performance.
"Proving
Your Contact Center's ROI with Activity-based Cost
Analysis" provides an overview of the concepts
of ABC and how this process can be applied to understand,
measure and present contact center performance in
business and financial terms. You can download the
white paper from iCenter and use it to support sales
and business development efforts. You'll find it in
iCenter's Resource Center (under Marketing & Sales
/ Collateral / General).
Look
also for our soon-to-be-released white paper on "The
Contact Center as Driver of Enterprise Value -- What
Every CEO Should Know". Both white papers
will be available as lead-generation downloads via
the InterVox Group web site.
For
information on how you can leverage your original
white papers and editorial content to build business
through InterVox Group marketing programs contact
Lon Hendrickson, Marketing Director at lon.hendrickson@intervoxgroup.com
.
|
| Affiliate Interview: Bill Maikranz |
|
 Interviewed
by Don Mick, Executive Advocate and Quality Assurance
Lead
Intervox
has senior resources that have extensive experience
assisting clients in meeting difficult business objectives.
These resources can help affiliates get more value
from their existing clients through bringing greater
value to them.
Take,
for example, a situation where your client needs to
invest in technology in order to meet a pressing objective
for the contact center. Possibly technical architecture
or vendor selection are not your specialty. Maybe
you are a technical person, but the technology being
considered is not in your sweet spot. Our Intervox
senior technical resources may represent a solution.
They bring the appropriate expertise, experience and
credibility to the table when you need it. One such
resource is Bill Maikranz. Bill has more than twenty
years experience supporting contact centers...
|
| Meet the Team: Faye van Boxtel |
|
 by
Faye Van Boxtel, Director, Staffing and Resources
As
the newest (but certainly not the oldest) member of
the Intervox Group, I will be managing the Resource
Staffing for all consulting engagements. (Recruiter
or headhunter for those who prefer the vernacular.)
As you may know, Intervox has a huge database of talent
from all over the world, and we often-times get calls
from clients looking for a specific skill set. It
will be my responsibility to connect the talent with
the client and keep the consulting projects moving...
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| Project Opportunities |
|
| If
you're a registered Affiliate you can view current project
postings in iCenter.
If you're not an affiliate and would like to be considered
for membership, please send your resume to andrea.smith@intervoxgroup.com.
|
| The Tool Exchange |
|
 Time
Zone Manager
At InterVox we have Affiliates spread out across many
time zones and are often scheduling meetings, conference
calls and events that involve participants from three
or more of them. Do you have associates in other time
zones? International clients? A need to coordinate
meetings and travel schedules? This month the Tool
Exchange offers a handy add-in to Microsoft Windows
that makes managing multiple time zones easy. You
can track local time in up to five cities and compare
time changes across any time zones that you like.
We hope you find it as useful as we do. It's from
Microsoft, and its free (how often does that happen?).
Here is the link: Time
Zone Manager.
This
month's free tool idea was contributed by Rick
Wilminko, Director of Infrastructure here at InterVox.
If
you have a favorite application or trick of the trade
that you'd like to share with the Affiliate community,
let us know at toolx@intervoxgroup.com
. The only requirement is that submissions be
in the public domain, and, naturally, we will let
your fellow Affiliates know whom to thank.
|
| Share Your Expertise |
|
| We
welcome your contributions to help make iLink
a valuable resource for our fast growing community of
contact center professionals.
If you have original articles, case studies, white
papers or other interesting material you'd like to
share, please submit it to ilink@intervoxgroup.com
.
You are receiving this monthly newsletter because
you are either a valued Affiliate, have expressed
an interest in the program or are a colleague / partner
in the contact center community. Your Email address
has not been, and will not be, given to third parties.
To unsubscribe, please send an Email to unsubscribe@intervoxgroup.com.
© 2005 Intervox Group Inc.
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|
Be as big as you want to be! |
|
|
|
We
want you...
...if you're an independent consultant with solid
contact center expertise, a dedication to the highest
professional standards, a commitment to delivering
high client value and an interest in growing your
practice through a community of your peers, we invite
you to contact us. Please send your resume to Andrea
Smith.
Affiliate benefits:
- Project opportunities
- Global market footprint
- Revenue options
- Comprehensive support for professional / practice
development
- Full-service delivery capability
- Opportunity to do more of what you do best
iCenter Log
in
(registered Affiliates)
iCenter Overview
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