A
year ago, when we formally re-launched Intervox Group at a gathering
of independent consultants, we declared our commitment to three
goals:
- Be widely recognized for
across-the-board contact center expertise;
- Be regarded as indispensable partners to
chief customer officers;
and
- Empower Affiliates to succeed --
their way.
While
we continue to vigorously pursue those goals, our immediate
priority continues to be to generate project work for our
Affiliates. Much of that project work originates from ...
Affiliates. Lori Bocklund is an industry veteran widely
recognized for the quality of her work, as both a consultant
and executive educator in call center strategy and practice.
Below, Lori relates how the synergies of our relationship
work for her.
For
those of you who want to "expand your market footprint," Marketing
Director Lon Hendrickson has created a comprehensive
set of collateral materials. Lon breifly describes these tools,
available in iCenter to registered affiliates.
We're
happy to report that we have four active clients engaging
the services of a dozen or more Affiliates. But we've barely
begun. Stay tuned!
-
John Reynolds, Founder and President
| Affiliate Perspective: Lori Bocklund |
 |
"Overcoming
Those "I'm not unemployed, I'm a consultant" Fears"
by Lori Bocklund, President, Strategic Contact,
Inc.
I
first began conversations with InterVox Group shortly
after founding Strategic Contact a year ago. After
11 years as a consultant with another small consulting
firm, I decided to venture out on my own. I had built
a reputation through writing, speaking, teaching,
and my project work, and it was time to put my own
reputation to the test.
When
John Reynolds and I first started talking, I expressed
a concern about a network of independent consultants.
I have a T-shirt with Dogbert sitting at a desk that
states "I'm not unemployed, I'm a consultant." It
is often good for a laugh - whether with others in
the consulting business, or those outside of it, who
know that any unemployed person - whether by choice
or not - can claim to be a consultant. I had seen
sub-contractors who did not measure up to client or
prime contractor expectations. This had certainly
not been a universal experience, but I knew too well
the possibilities. There are no certifications or
tests to prove the expertise and abilities of a consultant...
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| Current Projects |
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| To
get a flavor for the kinds of projects we're currently
engaged in, click on the summary:
If you're a registered Affiliate you can view
current project openings in iCenter.
If you're not an affiliate and would like to be
considered for membership, please send your resume
to andrea.smith@inter
voxgroup.com.
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| The "Force Multiplier" -- Resources for You |
|
Expand
your Market Footprint
by Lon Hendrickson, Director of Marketing
One
of the many ways we help the Affiliate community create
leverage is to be able to provide you with professional
collateral you can use to introduce clients and prospects
to the full range of services you can deliver through
the InterVox consulting network. We have begun to
make these tools available to you in iCenter.
Make a point to log in over the next few days and
see what we've assembled there for you...
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| The Tool Exchange |
|
The
web log, or "blog," has been very much in the
news recently as subject, reporter and medium. But
in addition to its recent role in news reporting and
political commentary, the blog has many useful applications
for us as consultants. Blogs can be an easy-to-manage
alternative to a client newsletter. They can be used
to create "mini-communities" around specific areas
of interest or practice, or to publish and discuss
new ideas or product concepts. You might even employ
blogging to communicate and report specific project
activities or status. And don't overlook the value
of blogs as a key information source for you in your
practice.
This month's free tool allows you to easily create
your own blogs and to manage your subscriptions to
others. Here is the link:
(http://www.blogger.com/start).
If
you have a favorite application or trick of the trade
that you'd like to share with the Affiliate community,
let us know at toolx@intervoxgroup.com
. The only requirement is that submissions be
in the public domain, and, naturally, we will let
your fellow Affiliates know whom to thank.
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| Share Your Expertise |
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| We
welcome any contributions that would make iLink
a valuable resource for our fast growing community of
contact center professionals.
If you have original articles, case studies, white
papers or other interesting material you'd like to
share, please submit it to ilink@intervoxgroup.com
.
You are receiving this monthly newsletter because
you are either a valued Affiliate, have expressed
an interest in the program or are a colleague / partner
in the contact center community. Your Email address
has not been, and will not be, given to third parties.
To unsubscribe, please send an Email to unsubscribe@interv
oxgroup.com.
© 2005 Intervox Group Inc.
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Be as big as you want to be! |
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We
want you...
...if you're an independent consultant with solid
contact center expertise, a dedication to the highest
professional standards, a commitment to delivering
high client value and an interest in growing your
practice through a community of your peers, we invite
you to contact us. Please send your resume and a short
bio to Andrea
Smith.
Affiliate benefits:
- Project opportunities
- Global market footprint
- Many revenue options
- Comprehensive support for professional / practice
development
- Full-service delivery capability
- Opportunity to do more of what you do best
iCenter Log
in
(registered Affiliates)
iCenter Overview
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