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Our top priority continues to be to generate leads and project work for you. Our new web site opens the door to internet marketing programs, and our partnership with Salesforce.com will ensure a steady stream of service and support implementations. New collaterals and white papers are also available to support Affiliate marketing and we're working with other solution providers to partner around implementation support. We're pleased to welcome four new Affiliates to our community. All are real pros in their respective fields: Chuck Buffum parlays 25+ years' experience in voice authentication into a security management practice (see his article, below); Diane Johnston offers deep expertise from 30 years of hands-on operating and consulting experience; and Bill Maikranz, well, what doesn't he know about call center technology? Finally, Kirby McLennan brings his considerable IT and business continuation expertise to our collective table.
- John Reynolds, Founder and President
| Affiilite Perspective |
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 How Vulnerable are Your Clients' Call Centers?
by Chuck Buffum, Executive Advocate and Securuty Architect
What your clients should know about the security of their call centers, and how you can position yourself to provide them the help they need.
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| Welcome to New Affiliates |
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| This
month we welcome the following new Affiliate to the
Intervox Group community.
John
Kassar, CRM / SFA consultant
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| New white paper: Customer Value Optimization(tm) |
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| CVO(tm)
is a systematic and rigorous methodology for determining
what's most important to customers and how the contact
center can drive organizational value through its impact
on repurchases, loyalty and profits. The process draws
on sophisticated statistical and financial analysis
to produce a precise roadmap for actuating stranded
customer value.
The
white paper is authored by Elaine Black, CVO practice
lead. You can download a copy from iCenter and use
it to support sales and business development efforts.
You'll find it in iCenter's Resource Center (under
Marketing & Sales / Collateral / General).
For
information on how you can leverage original white
papers and editorial content to build business through
InterVox Group marketing programs contact Lon Hendrickson,
Director of Marketing at lon.hendrickson@intervoxgroup.com
.
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| Conference Speaking Opportunities |
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| One
of the many services InterVox Group Affiliates can take
advantage of is leveraging our efforts to pursue, present,
and promote speaking opportunities at industry conferences.
If you have a compelling topic and recent conference
presentation experience send us your information and
we can review adding your voice to the mix. Click below
for a list of call center and customer support industry
events we’re talking to.
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| The Tool Exchange |
|
 Consulting
Tips Newsletter
Here's a great web resource for the independent consultant.
It offers a newsletter and back issues that address
the concerns most of us wrestle with, such as effective
selling, proposal writing, limitations of "best practices"
and the like. Check it out at www.guerrillaconsulting.com/newsletter/.
Our hearty thanks to Derrick Palmer for referring
this useful site!
If
you have a favorite site, application or trick of
the trade that you'd like to share with the Affiliate
community, let us know at toolx@intervoxgroup.com
. The only requirement is that submissions be
in the public domain, and, naturally, we will let
your fellow Affiliates know whom to thank.
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| Share Your Expertise |
|
| We
welcome your contributions to help make iLink
a valuable resource for our fast growing community of
contact center professionals.
If you have original articles, case studies, white
papers or other interesting material you'd like to
share, please submit it to ilink@intervoxgroup.com
.
You are receiving this monthly newsletter because
you are either a valued Affiliate, have expressed an
interest in the program or are a colleague / partner in
the contact center community. Your Email address
has
not been, and will not be, given to third parties.
To
unsubscribe, please send an Email to unsubscribe@intervoxgroup.com.
©
2005 Intervox Group Inc.
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|
Be
as big as you want to be! |
| |
We
want you...
...if you're an independent consultant with solid contact
center expertise, a dedication to the highest professional
standards, a commitment to delivering high client value
and an interest in growing your practice through a community
of your peers, we invite you to contact us. Please send
your resume to Faye
van Boxtel.
Affiliate
benefits:
- Project opportunities
- Global market footprint
- Revenue options
- Comprehensive support for professional / practice
development
- Full-service delivery capability
- Opportunity to do more of what you do best
iCenter
Log
in
(registered Affiliates)
iCenter
Overview |
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