Affiliate Resources

Some of the resources available to you

The iCenter Community. iCenter is our Professional Community Center, a secure collaboration environment where we get a things done together. You’ll find it to be not only a place where you can build a community of practice with your peers, but also a rich source of consulting opportunities, research materials, consultant tools and much more. An iCenter account is provided with your membership as an Affiliate.
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Project Opportunities. iCenter is where you can search for project opportunities that get posted on a regular basis.

Marketing Tools. Promotion and awareness, Marketing collateral, Account development support…

Packaged Solutions. We’ve developed and packaged our accumulated experience into solutions for the most common pain points encountered in the contact center. You can incorporate these frameworks into your offerings or become certified to deliver them as a new proficiency..

Meeting Facilities. An audio bridge with application sharing and web collaboration for up to 100 simultaneous users. Available to registered affiliates.

Professional Collaboration Support. Affiliates have a variety of resources for building and sustaining communities with peers and clients, including the iCenter Professional Community, Web and audio conferencing facilities, real-time application sharing and common messaging (coming soon).

Resource Library. A comprehensive knowledge base consisting of hundreds of research papers, white papers, executive briefings, presentations, sample deliverables and more. Available in iCenter to registered Affiliates.

Consultant Tools. Diagnostic and delivery tools of every variety to help you gain leverage in engagements. Available in iCenter to registered Affiliates.

Worldwide Skills Registry. Professional qualifications database for more than 300 independent consultants, with complete professional resumes for 270 consultants. Available to registered affiliates.

Brown Bag Lunch program. A monthly web-based tutorial covering topics of interest to contact center consultants. Sign up for our mailing list.

Lead Referral Program. Registered Affiliates and Marketing Partners are eligible to receive a a referral fee for qualified project opportunities that result in paid engagements. [Register to be a Marketing Partner]

Newsletter. A free monthly email-based newsletter Affiliates and pre-qualified contact center consultants. The newsletter offers insight on trends and issues of importance in the contact center industry, news regarding Intervox services, alliances and business opportunities, and specific educational opportunities and events available to newsletter subscribers. Get your free subscription. Go to newsletter archive.