Leadership
John Reynolds, Founder and President
John's vision for the next-generation Intervox Group grew out of
15 years' experience in the call center industry, where he developed
a strong conviction that there was a better way to deliver value
to clients. His background includes planning, business development
and consulting in telecommunications, technology and professional
services. Since launching Intervox Group in 1989, he has helped
more than 40 business clients create and/or execute strategies for
enhancing customer relationship effectiveness. He has also
served as Vice President, Business Development for contact center
system integrator eLoyalty and as an executive with U.S. Sprint,
Wells Fargo Bank and several start-ups.
John is a frequent speaker and writer on the customer contact
center as a driver of enterprise value. He is an adjunct professor
in business ethics at University of California's (Davis) Graduate
School of Management. He holds a BA from Ohio State University
and an MBA from Stanford University.
Daniel Cohn, Practice Leader, Systems and Technology
Daniel is responsible for systems, technology and infrastructure.
He also leads Intervox Group's Technology practice area. He
is an expert business and technical leader with over 20 years of
experience with the up front sales and client development, visioning
and design of technical architectures, business case development,
complex project delivery and product development. Areas of
expertise include practice development, solutions architecture,
internet technologies, computer-telephone integration (CTI), customer
relationship management (CRM), multi-channel integration and multi-tier
client-server solutions.
Daniel's career includes executive positions with CBS, Standard
& Poors and CitiBank. He also served as Technical Vice President
at call center system integrator eLoyalty. He holds a BBA
from Hofstra University.
Lon Hendrickson, Director, Marketing
Lon oversees corporate branding and market communications. He is
a 20 year veteran of B2B marketing, with a track record for enabling
technology product and services companies to establish a leadership
position in an attractive market, and leverage a position of strength
to successfully grow their business. Lon provides leadership and
direction for InterVox Group market-facing activity including: strategic
market planning, industry partnerships, product marketing, and public
relations. Hendrickson brings InterVox Group more than 20 years
experience in successful marketing and business development of technology
products and services.
Lon has founded or held executive positions in numerous customer-service
and support technology and services firms. He is a frequent speaker
on marketing strategies, serves as an advisor for several emerging
B2B companies, and is on the Board of Directors of Peak Venture
Group. He has been a featured columnist on high-tech and B2B marketing
and is the creator of AlphaPlans practice guides for strategic market
planning. He has a BA from Moorhead State University.
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