Helping You Realize your
Customer Service Vision
Intervox Group is a next-generation management consultancy specializing
in customer interaction management strategy and practice.
We've worked with executives at many of the best companies in the
world to help them realize the full potential of their customer
Your Contact Center Drives Enterprise Value
The contact center, for many companies the primary face to customers,
remains a largely untapped source of enterprise value creation.
Our mission is to help clients understand and exploit the
mechanisms that transform the contact center into a driver of enterprise
We offer a full range of services,
from visioning and strategy development to solution architecture,
implementation and support. Our Executive Advocate provides
a single point of control and accountability for capabilities that
span the full spectrum of Contact Center operations.
Our Total Performance Optimization (TPO) framework is a
vision-to-bits implementation methodology that ensures consistent
and reliable results from beginning to end of every engagement.
Total Performance Optimization is an integrated approach
to understanding what customers want from your company and aligning
your company's processes, resources and behaviors to provide those
services, consistently and efficiently.
We invite you to learn more about our vision, our people, and our
services. You can contact us directly at 415-925-1515, or online.